Return, Cancellation and Refund Policy

 Return/Replacement Policy:

 

Terms and Conditions:

· Products being returned should be in good condition otherwise it will not be accepted by the Seller

· Product received in bad or damage condition must be reported within 72 hour from delivered time

· In any case, the amount will be refundable to you. the same shall be refunded to you within 7  working days, in accordance with our Refund policy

Products that cannot be returned

· The product that is in used condition.

· Products marked as Non-returnable.

Cancellation Policy:

You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity

You can cancel an order by clicking on the Cancel link/button

You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

· The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.

· No cancellation or Door step rejection allowed for “No returns applicable products” , in case denied at doorstep no refund will be provided for prepaid order.

Refund Policy:

Refund against Cancellation:

· Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card or UPI or Net Banking or Third Party Wallet.

· No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.

Refund against Return:

 

· Refund credited to the Bank Account entered by the customer at the time of initiating the return request.

· Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.

· In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refund as they’re handled by the Bank.

In case of any query related to refund, please call our customer service desk at 7986130305 or email us at bookpetalsdesk.com

The same shall be operational on all 7 days and timing will be from 6 AM to 11 PM only.

If the status is marked as “REFUND ALLOWED” and is not received by you in 7 working days, kindly contact us . We will follow up, until you receive your refund.

Shipping Policy

 

We offer free shipping   on all orders making it even more convenient and affordable for you to shop with us. Whether you’re ordering a single book or multiple books, we strive to make your shopping experience with Bookpetals.com a positive and memorable one.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at bookpetalsdesk.com or  7986130305 for questions related to refunds and returns.