Refund and Returns Policy

Term and Conditions

Privacy policy, Cancellation and Refund Policy, Shipping and delivery Policy and Contact us

Return/Replacement Policy:

Terms and Conditions:

Products being returned should be in good condition otherwise it will not be accepted by the Seller
Product received in bad or damage condition must be reported within 72 hour from delivered time
In any case, the amount will be refundable to you. the same shall be refunded to you within 7 working days, in accordance with our Refund policy

Products that cannot be returned

The product that is in used condition.
Products marked as Non-returnable.

Cancellation and refund Policy:

o You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity

o You can cancel an order by clicking on the Cancel link/button

o You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.
No cancellation or Door step rejection allowed for “No returns applicable products” , in case denied at doorstep no refund will be provided for prepaid order.

Refund Policy:

Refund against Cancellation:

Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card or UPI or Net Banking or Third Party Wallet.
No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.

Refund against Return:

Refund credited to the Bank Account entered by the customer at the time of initiating the return request.
Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.
In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refund as they’re handled by the Bank.

In case of any query related to refund, please call our customer service desk at 7986130305 or email us at bookpetalsdesk.com

The same shall be operational on all 7 days and timing will be from 6 AM to 11 PM only.

If the status is marked as “REFUND ALLOWED” and is not received by you in 7 working days, kindly contact us . We will follow up, until you receive your refund.

Shipping and delivery Policy

We offer free shipping on all orders making it even more convenient and affordable for you to shop with us. Whether you’re ordering a single book or multiple books, we strive to make your shopping experience with Bookpetals.com a positive and memorable one.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Privacy Policy

The Information that is collected

When you sign up for a Bookpetals.com account and want to avail the products & services that are offered by our website, we safely store all the information that is provided by you. We collect the contact information (email address & mobile number) of our visitors along with the financial information (credit card & debit card). We use contact information to send orders to the customers along with the information of our company. The information can also be used to communicate with the customers, as and when the need arises. On the other hand, financial information is gathered to invoice customers for different kinds of products and services. The mailing and promotional calls can be stopped by the user if required by following the stepsgiven in Choice/Opt-out below.

Uses of the collected information

To improve the online customer experience, Bookpetals.com makes use of the information collected. Thus, when you sign in, it authenticates you and sends a notification through email. Your request can be fulfilled for different products & services. We will use the information for customizing the advertisements and content according to the customer’s needs. Information used for capturing data insights for internal and external clients.

Sharing of Information

You can be assured that Bookpetals.com does not believe in sharing any personal information with any individual, company, or organization. Information is only shared if we have consent from your side.

Data integrity

Bookpetals.com collected the customer’s personal information and
processes it in accordance with the privacy policy. We ensure that the data we
collected, and stored for different process practices are needed to provide a meaningful
online service to the customer. Thus, we request our customers provide the data
as accurately as possible.

Security & Confidentiality

Bookpetals.com restricts access to personal information to the employees, moderators, contractors, and agents for updates, delivery, and for improvement of the product and services. They have to abide by the confidentiality agreement failing which they will be terminated.

Choice/Opt-out.

Customers can unsubscribe the email at any point of time according to

their convenience.

Contacting Bookpetals.com

If there are any changes that you would like to make in your current

information then do remove your previous contact details so that you don’t get
any updates in your old contacts.

Please contact us so that we will be able to do the necessary actions.

Email : bookpetalsdesk@gmail.com

Address : Ward No.8 ,Dharam Singh Nagar Street no.10, Moga ,Punjab Pin: 142001

Legal Name: Bookpetals.com

P : +91-7986130305

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